Profile
Design-Minded. Strategy-Driven. Results-Focused
I help brands unlock exponential growth through digital strategy, automation, and data-driven design. With 15+ years of global experience—from Brazil to the U.S.
I’ve led e-commerce transformation across corporate, agency, and entrepreneurial roles.
Whether I’m designing retention flows for a skincare brand, launching Shopify stores across continents, or managing ad budgets and CX teams—I deliver impact that goes beyond clicks.
E-commerce Director. Strategic Designer. Global Brand Builder.
Bio
Wendel Freitas is a senior global e-commerce strategist and creative leader with over 15 years of experience scaling DTC and omnichannel brands across the U.S., Latin America, and APAC. Known for bridging the gap between data and design, Wendel combines UX mastery, cross-functional team leadership, and performance marketing to drive consistent revenue growth for consumer brands.
He has worked across corporate, agency, and founder roles—owning both the strategy and execution behind Shopify builds, loyalty programs, digital launches, and global expansion. Currently leading e-commerce growth at Mitchell Brands, he manages 5 online stores, $1M+ in annual ad spend, and a team of 8 across marketing and CX.
My Mission
To design digital ecosystems that don’t just sell—but scale. I help consumer brands build better customer journeys, smarter workflows, and more sustainable lifetime value.
Core Focus Areas:
- Shopify Plus optimization
- CRO & UX strategy
- Email segmentation and flows
- Paid ads budget management
- Loyalty and retention programs
- Cross-functional team leadership
Career Timeline
- Herbalife (Brazil) – Packaging & Creative Strategy
- Technotan (Australia) – E-commerce, Social & Packaging Lead
- Mitchell Brands (Global) – Sr. Global E-commerce Design Manager
- Built multiple apps, launched 10+ global stores
- Developed loyalty & automation programs
- Managed multiple global teams
What I Believe In
- UX is revenue
- Retention is the new acquisition
- Segmentation beats spray-and-pray
- Loyalty isn’t a program—it’s a brand experience
- Good design makes the complex feel simple
Education
Diploma in Marketing & Business | Cambridge College – Australia
Postgrad in Communication & Multimedia
|
USJT –
Brazil
Bachelor Degree in Graphic Design
|
UNIFMU
– Brazil
Language
Portuguese
English
Spanish
Skills
Leadership Trustworthy Communicative Creative Responsible Team player
Services
Ecommerce Growth Strategy
Revenue planning, sales forecasting, international scaling.
UX for Shopify
Homepage and PDP optimization, CRO audits, navigation improvements.
Email Marketing Flows
Klaviyo segmentation, automation, seasonal flows.
Digital Ads Strategy
Google & Meta Ads budget planning, retargeting.
Creative Direction & Branding
Product launches, photography coordination, packaging.
Volunteer
Soul Bilingue – Mentoring impoverished teens for Exchange program.
Transformando Vidas – Teach computer skills to homeless adults.
